
Chief Experience Officer
What is the difference between a CXO (Chief Experience Officer) and a COO (Chief Operating Officer)?
Have you been wondering why you should consider having a Chief Experience Officer (CXO) when you already have a Chief

Have you been wondering why you should consider having a Chief Experience Officer (CXO) when you already have a Chief

Several months ago, we wrote a post about the emergence of the Chief Customer Officer – a fairly new C-level

Earlier this year, Forrester released its report, The US Customer Experience Index, 2019. Forrester Chief Research Officer Carrie Johnson said, of these

In our last article we talked about the role of the Customer Service Manager, and its importance in creating and
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