Customer Experience
7 Ways Customer Care Has Been Changed by the Global Pandemic
You’re powering on your laptop and headset at your desk in your bedroom alcove, getting the kids ready for another
January 16, 2021
You’re powering on your laptop and headset at your desk in your bedroom alcove, getting the kids ready for another
Many of us have a favorite brand, band, team, public figure, or cause that we follow and become a fan
When a customer or client calls or visits a customer support center, they expect to receive more than just basic
Customer marketing is a combination of programs and activities designed to manage customer retention. This includes loyalty, advocacy, participation and growth. It is a strategy that focuses on creating strong, long-term customer relationships.
Did you know that it can cost up to 25x more for a business to acquire a new customer, than to retain an old customer? Not only that, repeat customers spend up to 67 percent more than new customers. Both customer retention and customer loyalty are incredibly important for the long-term success of a business.
With all the focus on how AI, data, personalization and more can create a better customer experience, I thought it might be fun to go back to some basics and look at different ways we can connect and build better relationships with our customers. These are very tactical. Find one or two that you like and work them into your process. You’ll be surprised at how quickly the little things add up to increase your customer satisfaction, NPS scores and, more importantly, your bottom line
Earlier this year, Forrester released its report, The US Customer Experience Index, 2019. Forrester Chief Research Officer Carrie Johnson said, of these
As we discussed in a past article: Artificial Intelligence and the Customer Service Experience, emerging technologies that include artificial intelligence
Last year we hosted a very insightful webinar with Customer Service expert Chip Bell based on his best-selling book “Wired
