We are delighted to share that our first annual Celebration of Excellence and Leadership Event in Chicago, IL on June
There are countless books and articles written, talks given and podcasts aired on best practices to ensure that we are
As we move into the heart of the Spring season, many of us get an irrestible urge to clean and
In his first guest blog for CSIA, John R. DeJulius discusses the importance of maintaining professional expertise and service excellence
Customer feedback is essential for businesses looking to offer a more personalized customer experience. Without receiving customer feedback, there’s no
In previous blog articles we’ve defined and explained the importance of service excellence as well as the importance of understanding
An Attitude of Excellence is a book for everyone! You do not need to be in customer service, or a leader (but you are whether you know it or not), an executive, etc. This book is for any person who wants to be the best them they can be.
Strategic Customer Service 2.0 is updated with the types of issues facing businesses now, inclusive of acquiring and keeping excellent staff, social media and its effect on customer experience and profits, as well as the ever important component that details how to put a dollar amount on the bottom line improvement expected by investing in customer experience.
Convenience…yes please!! Shep Hyken explains how companies need to be seeking ways to ensure convenience is at the forefront of their service offering. While having a polite and knowledgeable team is still key, seeking ways, through people, or technology, to remove headaches and extra steps for customers is what it is all about.
The 2018 International Service Excellence Awards recognize organizations and individuals for their commitment to service excellence The Customer Service Institute
