Online Training
The Benefits of Online Training Courses
Online training courses have become very popular with C-level executives and HR decision-makers who are looking for efficient, cost-effective, and
June 30, 2020
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Online training courses have become very popular with C-level executives and HR decision-makers who are looking for efficient, cost-effective, and
If you are in a Customer Service Manager role, congratulations on making it to this level! Anyone who works in
Customer marketing is a combination of programs and activities designed to manage customer retention. This includes loyalty, advocacy, participation and growth. It is a strategy that focuses on creating strong, long-term customer relationships.
The 2019 International Service Excellence Awards celebrate organizations and individuals for their commitment to service excellence The Customer Service Institute
Did you know that it can cost up to 25x more for a business to acquire a new customer, than to retain an old customer? Not only that, repeat customers spend up to 67 percent more than new customers. Both customer retention and customer loyalty are incredibly important for the long-term success of a business.
In our previous blog post we went over some of the common obstacles to effective or active listening. Listening is
In any customer service training or consulting context, effective listening is a main and very important topic. In this digital
Sometimes you find life lessons in unexpected places. This time it was on the golf course. Almost every Sunday throughout
In our last article we talked about the role of the Customer Service Manager, and its importance in creating and
As we have shared in previous blog articles, an excellent customer service experience is crucial for long-term business success. It also helps
