Customer Marketing
Customer Service is the New Marketing – What This Means for Your Business
Consumer trust in the more traditional marketing and advertising strategies is on the wane – with only 49% who actually
September 12, 2022
Consumer trust in the more traditional marketing and advertising strategies is on the wane – with only 49% who actually
Many companies were forced to modify operations as a result of Covid-19. In order to stay in business, they had
Customer service professionals interact with customers in many different ways throughout the day and need to be prepared for a
In these times where customer support is often provided via live chat or even chatbots, we may be tempted to
Enjoy this guest blog by customer service author and speaker Dr. Chip R. Bell, which uses the sunflower following the
As more and more organizations are waking up to the fact that a great customer experience is an essential part
Have you recently been promoted to a Customer Service Manager role? Or are you hoping to get a promotion soon?
As a Human Resource Manager, you are tasked with attracting and hiring qualified candidates. But how do you achieve this
With all the focus on how AI, data, personalization and more can create a better customer experience, I thought it might be fun to go back to some basics and look at different ways we can connect and build better relationships with our customers. These are very tactical. Find one or two that you like and work them into your process. You’ll be surprised at how quickly the little things add up to increase your customer satisfaction, NPS scores and, more importantly, your bottom line
Every year Customer Service Week is the first full week in October. This is a week to celebrate and appreciate not only our customers, but also the people who make our customers happy.
