Convenience…yes please!! Shep Hyken explains how companies need to be seeking ways to ensure convenience is at the forefront of their service offering. While having a polite and knowledgeable team is still key, seeking ways, through people, or technology, to remove headaches and extra steps for customers is what it is all about.
As part of our ongoing commitment to service excellence, we are pleased to announce our new Certified Customer Service Manager
In his first guest article for CSIA, Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken gives us his
By Debi Ann Smart, CCSM Graduate Businesses have come to realize that customer service is a non-negotiable part of their
There are certain times of year where we make a conscious effort to think about what we are thankful for.
We are very excited to announce an upcoming customer service conference, hosted by renowned customer service expert and author John
In this world of minimal attention spans, busy schedules, and an abundance of distractions, organizations have to consider this when
As we enter an increasingly technological, digital and AI-dominated world, it may be tempting to conclude that common courtesy and
We began the new year by hosting an inspiring webinar on Goal Setting and Creative Visualization with motivational speaker Steve Beck.
