I had the pleasure of interviewing Lea Souther, Chief Operating Officer for The Academy at Bank of America. The Academy
In several of our past blogs, we have drawn the connection between customer service excellence and business growth. This known
The 2019 International Service Excellence Awards celebrate organizations and individuals for their commitment to service excellence The Customer Service Institute
We are delighted to share that our first annual Celebration of Excellence and Leadership Event in Chicago, IL on June
The 2018 International Service Excellence Awards recognize organizations and individuals for their commitment to service excellence The Customer Service Institute
What is Service Excellence? Simply stated, good customer service is the extent to which a product or service meets the
